Privacy Policy for SOS Marketing Agency Chatbot

Last Updated:14 October 2025

SOS Marketing Agency (“we,” “our,” or “us”) operates automated messaging systems (“the chatbot,” “the service”) that communicate with users via Instagram Direct Messages, Facebook Messenger, and WhatsApp. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through these communication channels.

By interacting with our chatbot, you agree to this Privacy Policy and to the terms outlined herein.

1. Information We Collect

We may collect the following categories of data:

  • Personal identifiers: such as your name, phone number, email address, Instagram or Facebook username, or other profile information shared voluntarily through Meta platforms.
  • Communication data: messages, questions, and responses you exchange with the chatbot.
  • Technical information: device type, operating system, IP address, and timestamps of interactions (automatically provided by Meta APIs).
  • Usage data: details about how you interact with the chatbot (e.g., clicks, responses, session duration).
  • Opt-in data: consent records for receiving updates, offers, or reminders.

We do not intentionally collect sensitive personal data (such as medical, religious, or political information) unless explicitly required for a service and consented by the user.

2. How We Use Your Information

Your information may be used for the following purposes:

  1. To provide automated responses, product or service information, and support.
  2. To personalize communication and improve chatbot performance.
  3. To manage client relationships and follow up on inquiries.
  4. To send notifications or marketing messages when consent has been given.
  5. To comply with applicable legal requirements and platform policies (Meta, WhatsApp, Facebook, Instagram).

We do not sell or rent your personal information to third parties.

3. Data Storage and Retention

All user data is processed securely and stored on encrypted servers provided by trusted third-party hosting services. Data is retained only as long as necessary to fulfill the purposes stated or as required by law. Users may request deletion of their data at any time by contacting us at atencion@sosmarketing.agency.

4. Data Sharing

We may share data only in the following cases:

  • With Meta Platforms, Inc. to enable communication via their APIs.
  • With authorized service providers who assist in operating our systems (e.g., CRM, analytics, or automation platforms such as SendPulse, n8n, or ManyChat).
  • When required by law or legal process.

Each partner must comply with GDPR, CCPA, and Meta’s Data Protection Addendum.

5. Legal Basis for Processing

We process personal data based on:

  • User consent (opt-in through message interaction).
  • Contractual necessity (to deliver requested information or services).
  • Legitimate interest (to maintain customer relationships and improve services).

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Request correction or deletion of your data.
  • Withdraw consent for data processing.
  • Request a copy of your data in a portable format.

To exercise these rights, contact privacy@sosmarketing.agency.

7. Children’s Privacy

Our chatbot is not directed at individuals under 16 years of age. We do not knowingly collect or process data from minors.

8. International Data Transfers

Data may be transferred and stored on servers located outside your country. We ensure all transfers comply with GDPR, CCPA, and Meta’s international data transfer framework.

9. Security

We implement industry-standard measures to protect your data, including encryption in transit and at rest, access controls for authorized personnel only, and regular audits and monitoring for security vulnerabilities. However, no system is completely secure, and we cannot guarantee absolute protection.

10. Third-Party Links and Integrations

Our chatbot may include links to third-party websites or tools. We are not responsible for the content or privacy practices of those third parties. We encourage users to review the privacy policies of any linked sites.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. Continued use of the chatbot after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

SOS Marketing Agency
📧 Email: atencion@sosmarketing.agency
🌐 Website: https://sosmarketing.agency
📍 Location: San Antonio de los Altos, Miranda, Venezuela

Compliance Statement:
This policy complies with Meta’s Platform Terms, WhatsApp Business Terms, GDPR (EU Regulation 2016/679), CCPA (California Consumer Privacy Act), and LGPD (Brazilian General Data Protection Law).